Service Fees

Paid Services.

The use of certain Services will be subject to payment of particular fees, as determined by us in our sole and absolute discretion ("Paid Services" and "Fee(s)", respectively). Musicians Connection will provide notice of such Fees that are then in effect in relation to such Paid Services. If you wish to receive or use such Paid Services, you are required to pay all applicable Fees in advance. You acknowledge and agree that all Paid Services are non-refundable.

Musicians Connection reserves the right to change its Fees at any time, and will notify you if such change will affect your existing subscriptions. If you received a discount or other promotional offer, Musicians Connection shall have the right to automatically renew your subscription at the then current subscription rate for Fees based on your package inclusions unless you have cancelled prior to the end of the promotional period.

All Fees shall be deemed to be in U.S. Dollars, except as specifically stated otherwise in writing by Musicians Connection. To the extent permitted by law (and unless specified otherwise by Musicians Connection in writing), all Fees are exclusive of all taxes (including value added tax, sales tax, goods and services tax, etc.), levies or duties imposed by taxing authorities ("Taxes"), and you shall be responsible for payment of all applicable Taxes relating to your use of this Website and the Services, or to any payments or purchases made by you. If Musicians Connection is obligated to collect or pay Taxes for the Fees payable by you, and whether such Taxes were added and collected from you for previous transactions or not, such Taxes may be added to the payment of any outstanding Fees and will be reflected in the Invoice (as defined below) for such transaction. We recommend that you verify the existence of any additional fees you may be charged by third parties relating to the purchase of Paid Services or relating to the renewal thereof (such as international transaction fees, currency exchange fees or fees due to banks or credit card companies). Musicians Connection is not responsible for any such additional fees or costs.

As part of registering or submitting information to receive Paid Services, you also authorize Musicians Connection (either directly or through its partners, subsidiaries or other third parties) to request and collect payment (or otherwise charge, refund or take any other billing actions) from our payment provider or your designated banking account, and to make any inquiries Musicians Connection or its partners may consider necessary to validate your designated payment account or financial information, to ensure prompt payment, including for purposes of receiving updated payment details from your payment, credit card or banking account provider (e.g., updated expiration date or card number as may be provided to us by your credit card company).

Subscription Auto-Renewals.

To ensure that you do not experience any interruption or loss of Services due to the lapse of any subscription period, the Services are provided with an automatic renewal feature, on a recurring-fees basis (except where explicitly stated otherwise by Musicians Connection in writing). Accordingly, where applicable, Musicians Connection will attempt to automatically renew the applicable Services and automatically charge you the applicable Fees using the payment method you have on file with Musicians Connection.

Unless you cancel the applicable Services, Musicians Connection will automatically renew the Services when it comes up for renewal, and charge you the applicable recurring Fees. To avoid any interruptions or loss of Services due to failure to process renewal charges prior to the expiration of the subscription period then in effect, we reserve the right (but shall not be obligated) to charge for the upcoming renewal period at the end or your Services subscription period. In the event of failure to collect the Fees owed by you, we may in our sole and absolute discretion (but shall not be obligated to retry to collect on such Fees at a later time, and/or suspend or cancel your Account without further notice.

For information about cancelling your Paid Services, please see below. Notwithstanding anything to the contrary in the foregoing, you are and shall be solely responsible to verify and ensure the successful renewal of and payment for the Services you use. Accordingly, you shall be solely responsible with respect to any discontinuation of any Services previously purchased by you, including due to a cancellation, failure to charge the applicable recurring Fees, or due to any Services not being subject to automatic subscription renewals. You acknowledge and agree that you shall not have any claims whatsoever against Musicians Connection regarding cancellation of any Services or Third- Party Services, for whatever reason.


If at any time we record a decline, chargeback or other rejection of a charge of any payable Fees on your Account ("Chargeback"), this will be considered as a breach of your payment obligations under this Agreement, and your use of this Website and the Services may be automatically disabled or terminated in our sole and absolute discretion. In the event a Chargeback is performed, your Account may be blocked without the option to re-purchase or re-use it, and any data contained in such

Account, including any domains, applications, and Third-Party Services may be subject to cancellation and loss. Your use of this Website and the Services will not resume until you re-subscribe for any such Services, and pay any applicable Fees in full, including any fees and expenses incurred by us and/or any Third-Party Services for each Chargeback received (including Fees for the Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

If you have any questions or concerns regarding a payment made to Musicians Connection, we encourage you to first contact our Customer Support team before requesting a Chargeback or reversal of payment, in order to prevent the Services from being cancelled and your Account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in you being liable for its applicable Fees, in addition to repayment of all the Fees applicable to the Services purchased (and charged back) by you.

We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did, in fact, authorize the transaction and make use of the Services rendered thereafter.

Cancellation of Services Cancellation by User.

You may discontinue to use and request to cancel your Account and/or any of the Services at any time, so long as you provide thirty (30) day prior notice. The effective date and time for such cancellation shall be the date and time on which you have completed the cancellation process for the Services on this Website, and the effective date for cancellation of Paid Services shall be at the end of such Paid Services' subscription period. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to Paid Services, such subscription will be discontinued only upon the expiration of the respective period for which you have already made payment. Please note that as the cancellation process may take a few days, to avoid the next automatic renewal and respective charge, the cancellation request should be made at least thirty (30) days prior to the expiration of the then-current subscription period. Upon cancellation of your Account or the Services, any data or resources relating to your User Website will only be stored for thirty (30) days, after which time all information in your Account will be deleted.

Cancellation by Musicians Connection.

We reserve the right, in our sole and absolute discretion, to cancel or suspend your Account and User Website, as well as any related Services (e.g., Paid Services) or Third-Party Services being provided to you, upon your failure to comply with this Agreement, as determined by us, in our sole and absolute discretion.